¶¡ÏãÔ°AV

Office Technology and Procedures

Credits:
2
Substitutes:

This course helps the student acquire practical and transferable office support skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retraining careers in todays fast-changing office environment. Topics covered include Internet research and reporting and e-mail messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and records management.